Who We Are
Internet Retailer Top 500 Vendor
Top Tier High Security
Honest Ratings & Reviews
Fast Delivery - Most Ship Same Day
Expedited FedEx Shipping
Low Price Guarantee Policy
No Hassle, Easy Returns
Lifetime Expert Product Support
Customer Service FAQ
Terms and Conditions
Since 1998, we have been an authorized online retailer by numerous manufacturers for all of the healthy home products we sell and a trusted source for honest product reviews and ratings. The company is also a top rated member of the Better Business Bureau.
Allergy Buyers Group is currently featured on the Internet Retailer Top 500 websites and has received several awards including a Stevie Award for Best Woman Owned small business in the USA, and was nominated as one of the Best Places to Work by the Boston Business Journal.
The security of all our websites is verified using outside verification to ensure we are Credit Card Industry Standards Compliant and Thawte security certificates are used to safeguard your transactional information using encryption. Additionally, your credit card transactions are made secure by Authorize.Net®.
We pride ourselves on providing you with candidly honest product reviews so that you are fully aware of what we believe are the product's strengths and weaknesses. No nasty surprises and we provide technical follow-up support on everything we sell. Our trained product experts are available 8am - 10pm ET.
Most in-stock products are shipped same or next day from our warehouse. Some heavier products are drop shipped from the manufacturer and may take another couple of days to ship. Custom ordered products take longer, as noted on product pages.
Ground Shipping Costs on all other orders within the contiguous U.S.*:
- Free shipping is for Ground Shipping. Please contact us for a quote for more expedited shipping options.
- For expedited shipping on your order, please call us toll free at 1-888-236-7231. We offer affordable options such as overnight and two-day shipping through FedEx.
- Excludes all heavy weight items such as furniture and appliances as noted on their respective ordering pages.
- You will be fully responsible for shipping fees due to any address request change made after your order has shipped.
- For locations outside the 48 contiguous United States, such as Alaska, Hawaii and Canada, please call the toll free number 1-888-236-7231 or complete our online form for a shipping quote.
- Canadian Residents: You may have additional import/country taxes applied to your orders. We advise that you contact your local authorities for information.
- When ordering a mattresses and/or boxspring weighing over 250 lbs. to be delivered above the 3rd floor of a building without an elevator, we will have to charge a fee of $50 per each additional flight of stairs above the 3rd floor.
We are committed not only to provide our customers with the best products but also to make sure we are providing you with the best value possible through the best pricing. If you find the identical product published at a lower price and in stock on another site from an authorized dealer, we try our best to match the price. If matched, we will automatically refund you the difference, with sufficient proof of the lower price, within 30 days of purchase. What could be fairer than that?
Here is all you need to do:
- Place the order on our web site at our current published prices.
- Email us within 24 hours that you are requesting a price match, including a link to the site where you saw the lower price.
- We will review the price match request and if it is granted we will refund you the difference.
OR within 30 days:
- Print out the lower priced item for a competitors web site and a copy of your receipt and send it to the following address, and we will cheerfully refund you the difference.
Allergy Buyers Group
Attn: Customer Service
300 E. Valley Dr.
Bristol, VA 24201
Also, please note the following conditions:
- The product in question needs to be identical in model number, etc.
- Products must be IN STOCK both at our sites AND the competitors web site.
- The refund must be more than $1 and will take into account all applicable shipping costs.
- We reserve the right to refuse a match if it is in violation of manufacturer's MAP pricing policies.
- Products shown at auction sites such as Ebay are exempted.
- Products must be shown on an authorized dealer's web site.
- Price matches cannot be combined with other offers and promotional coupon codes including offers of promotional expedited shipping.
- Also excluded are items being purchased for resale, companies outside the USA, clearance or open box items.
- We reserve the right to not match a price in certain extreme cases.
We offer a 30-day return policy.
If your product is defective within this time of purchase, we will replace it as soon as possible and will happily pay all shipping costs to and from your location. All customers are requested to keep their original packaging for potential re-shipping of the unit. Please note the following guidelines for defective product returns:
If you change your mind and wish to return your purchase, we will be happy to accept your return. Certain products are not returnable, including opened bedding, all replacement filters, used apparel and custom ordered products. It is against the law to resell opened bedding; therefore, it cannot be returned. These “remorse” returns are subject to the following guidelines:
- Upon receipt of the item, Allergy Buyers Club will inspect the unit to verify the product defect.
- Once the defect is confirmed, customer will be sent their replacement product free of charge.
- If product appears to be in working condition, and we are unable to replicate the customer complaint, the customer return will be handled under the remorse guidelines stated in the section below.
- Must be within 30 days of purchase.
- Customer is responsible for cost of shipping product back to Allergy Buyers Club.
- For items that received free outbound shipping, customer will be charged a 15% restocking fee. Additionally, you will be charged a 10% flat fee to cover the outbound cost of shipping the product.
- For items that the customer paid shipping for, a 15% restocking fee will be charged to the customer.
- All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees.
If a defective item claim is made outside the initial 30 day period, it must fall within the product warranty timeframe, and is considered a warranty return.
Returning products is easy, simply follow these instructions:
- All warranty returns will be inspected by Allergy Buyers Club to replicate stated customer complaint.
- Once defect is confirmed, the order will be handled per stated product warranty procedure, whether that is a repair or replacement product.
- If product appears to be in working condition, and we are unable to replicate the customer complaint, the returned product will be considered to still be the customer’s property, and the customer will be responsible for the cost of return shipping the unit back from Allergy Buyers Club. In addition, Allergy Buyers Club reserves the right to charge the customer for any shipping from the customer to Allergy Buyers Club that was originally covered due to the warranty claim.
Please note that certain products may require higher restocking fees than listed above in our normal policy. This is due to manufacturers’ return policies and is listed on the applicable product pages.
- Simply call the toll free number on the web site and request Customer Service (press 2). Request a Return Authorization Number which Customer Service will provide to you. No returns will be accepted without our Return Authorization Number.
- We will also provide you with the appropriate address to ship your return. Only ship your return to the address provided by Customer Service.
- Once we have received your package we will inspect the contents. If the product meets the guidelines listed above, we will refund the appropriate amount back to your original payment method within 10-14 business days.
All items are returnable with these exceptions:
- Royal Pedic mattresses are custom made and therefore no returns or exchanges can be accepted.
- Exchange only for air conditioners, furnace filters (standard sizes), and particle counters (IQ Air).
- Replacement filters and pads, vacuum filters, replacement water filters, rugs & rug grippers, respirators, custom-sized furnace filters.
- Crib mattresses, adjustable beds, organic mattresses, and organic mattress pads.
- Ebac, Fral, WhiteWing Defender and DezAir dehumidifiers. Exchange only.
- All custom-ordered bedding products: (Kumi Kookoon, SDH, Indika, Euphoria, Cotton Fresh, Eiderdown/Siberian, Purist, Ygle, and Legna Seville lines of bedding; Guardian, BoAir, Vermont Furniture).
- All opened bedding products (i.e. pillows, pillow cases, comforters, sheets, encasings).
- Furniture (Pacific Rim, Vermont Furniture, Royal Pedic).
- Nasal irrigators and sinus care products which have been opened and used.
The customer's contact information is used to get in touch with the customer when necessary and for delivering the product. We use your e-mail address when we are confirming your order or notifying you of the status of your order. We may send you an email about a special offer or promotion but you may opt-out at any time. We also have put in place privacy protection control systems designed to ensure that your personal data including your billing and account information remain safe and private. We do not sell or rent personal customer information with other companies but occasionally may use your demographic and profile data for our marketing purposes. If you prefer that we do not use this marketing data, please contact us with your request.
Email Mailing List
For those of you who opted in to join our email program of any of our web sites, we do not make any of our email lists available to other companies. We send out emails a few times a month that promote special offers, sales items or new products that we feel may be of interest to our subscribers. We also periodically send out a newsletter that provides product reviews and information for a healthy home. There is an "opt out" website link at the top and bottom of each email that you can fill out if you decide that you do not want to receive any further emails from our web sites.
All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure online shopping environment for you, our valued customer. You may also call in an order by dialing our toll free number (7 Days a Week 8am-10pm Eastern time).
Payment Methods/Shopping Guarantee
AllergyBuyersClub.com and Pain-Relief.com all accept VISA, Mastercard, Discover and American Express credit cards as well as Paypal for online payment of merchandise and will accept checks from recognized organizations (contact us for details). We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will only cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Sometimes our customers are inspired to tell us about a product that they purchased from us that they really thought made a difference in their lives. We encourage this, as we love to hear from you, and your comments help us improve our service and product offerings. We occasionally share comments we receive via our website; rest assured, we do not publish any last names or specific address information that may identify you. We also take note of any problems that you may have encountered with a product or service and either get the problem fixed if possible or remove the product from our offerings. We will remove products from our store if the workmanship or quality is less than what we want to offer our customers.
Other Site Links
This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.
We are an authorized online retailer for all of our products and comply with all manufacturer's pricing and business policies. We are also a member of Better Business Bureau.
We test, review and rate all products on our web sites so that you are fully aware of what we believe are a product's strengths and weaknesses. No nasty surprises and we provide technical follow-up support on everything we sell.
Q. How will I know when my item(s) have been shipped?
A.As we receive shipping information about your item(s) we will email it to you. This will include any known delays in the shipment of the item due to a backorder. If the status is "shipped", we will e-mail you a tracking number with a link which you can click on to see where the package is in transit. Alternatively, you can go to the UPS or FEDEX web sites to see where the package is in transit. Please enter your tracking number in the box provided and select the Track button on the screen. If you place an order over the phone we will notify you when the item has shipped or is due to ship if it is not in stock.
Q. Whom do I contact if I need assistance?
A. You have a few options. You can call, email, or write with your questions.
Call us toll-free at 1-888-236-7231 at the hours below:
Customer Service: Monday - Friday from 8am to 6pm ET, Saturday from 9am to 1pm ET and Closed on Sunday
Sales: Monday - Friday from 8am to 10pm ET and Saturday - Sunday from 9am to 10pm ET
After hours you can leave us a message and we will return your call.
You can contact us by completing this online form.
Corporate Mailing Address:
Allergy Buyers Group LLC
300 E. Valley Dr.
Bristol, VA 24201
Q. What type of products do we sell and what is the warranty on these items?
A. We only sell NEW items in our online web stores with full manufacturer's warranties as stated on our product pages.
Q. How safe is my order information when I place an order online?
Q. What are my options for placing an order?
A. You can call in an order (Mon-Fri 8am-10pm ET, Sat-Sun 9am-10pm ET). We accept Visa, Mastercard, Discover and American Express credit cards as well as Paypal. We do accept checks from recognized non-profit organizations - call us for details about this.
Q. What is our return policy?
A. Please see our Return Policy page.
Q. What are our shipping charges/methods?
A. We provide free shipping for all orders totaling over $150 shipped within the contiguous U.S. (except for heavyweight items such as furniture or appliances that are noted on their respective ordering page). For shipping locations outside the 48 continental United States, we will have to quote additional shipping charges for you when we receive the order or ahead of time if you call customer service or email us with your shipping questions. Shipping costs for the continental U.S. order totals under $150 are as follows:
Ground Shipping Costs on all other orders:
- up to $29.99...................... $7.99
- $30.00 - $59.99................. $9.99
- $60.00 - $89.99................. $11.99
- $90.00 - $119.99 ...............$13.99
- $120.00 - $149.99 ...............$15.99
- $150.00 and up ................ FREE!
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or two business days.
Note: If you need mattresses and/or boxsprings weighing over 250 lbs. to be delivered above the 3rd floor of a building without an elevator, we will have to charge a fee of $50 per each additional flight of stairs above the 3rd floor. In addition, we will have to quote shipping costs for furniture. The cost depends upon the weight of the item and where it is being shipped to.
Q. Will I have to pay sales tax on my order?
A. We are required to collect sales tax on orders shipping to Massachusetts since our business is located in the state. Also, if you ship to a California or Virginia address and order a product shipped directly by a California or Virginia manufacturer, we are required to collect California or Virginia tax for the manufacturer.
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. If you were charged for the product, you will be refunded by check. You will receive an email confirmation upon our cancellation of the order. If the item has been shipped, you will have to refer to our return policy. To cancel or change an order please call the toll free number on the web site and request Customer Service (press 2).
Q. Do I have to be a member of the AllergyBuyersClub to order products?
A. No, there is no club membership in order to order products from any of our web stores. Just place your order online, or over the phone. If you do sign up for our emails, you will receive periodic emails from us on special offers, new products and a newsletter that provides helpful information on having a healthy home. We do not sell or rent your email information.
Q. How will I know if an item I ordered is out of stock or on backorder?
A. We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order or we discover the item is backordered, you will receive an email stating more details. For Order Status please complete our online form.
Our online stores are open 24 hours a day, 7 days a week.
Our Sales Staff is available from 8AM until 10PM Mon-Fri ET, and Sat-Sun from 9am to 10pm.
Customer service specialists are available from 8am until 6pm ET Monday through Friday, from 9am to 1pm ET Saturday and Closed on Sunday.
Call us toll free at 1-888-236-7231. If you are looking to place a new order please choose the sales option (1). If you have already placed an order and need more information, please choose the customer service option (2).
If you have placed an order and would like to cancel it for any reason, please contact us immediately by calling the toll free number on the web site and requesting Customer Service (press 2). We will do everything we can to stop your order from shipping, however we cannot guarantee this. If we cannot stop your order from shipping, you will be responsible for all shipping and handling charges both shipping to you and return shipping back to us.
Some heavy weight items do not ship for free and incur a fixed freight charge. Those heavy weight items are indicated on specific product pages. The stated freight charge will be added to the item's cost in the shopping cart.
The information contained on the Allergy Buyers Group LLC (ABG) web sites of AllergyBuyersClub.com (ABC) and Pain-Relief.com (PR) is intended to provide broad consumer understanding and knowledge of allergy relief, green living, sleep improvement and pain relief products for the home. The information is compiled from a variety of sources ("information providers") but should not be considered complete and should not be used in place of a visit, call, consultation, or advice of your physician or other health care provider. ABG does not recommend the self-management of health problems, nor does it promote or recommend any particular form of medical treatment. People using information accessed through the ABG websites should also research original sources of authority. Information obtained by using the ABC and PR web sites is not exhaustive and does not cover all medical treatments. ABG makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the information on its web sites. ABG and other sponsors or "information providers" of the ABC or PR web sites cannot and do not warrant against human and machine errors, omissions, delays, interruptions, or losses, including loss of data. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read on this site. Information accessed through these online web sites is provided "AS IS" and without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. ABG or other "information providers" cannot and do not guarantee or warrant that files available for downloading this online site will be free of infection, or viruses worms, Trojan horses, or other code that manifest contaminating or destructive properties. Neither ABG or its webs sites or other "information providers" shall be responsible for information provided herein under any theory of liability or indemnity. Liability of ABG or other "information providers", if any, for damages (including without limitation, liability arising out of contract, negligence, strict liability, tort or patent of copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall ABG and its web sites or other "information providers" be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential, or punitive, are hereby excluded even if ABG or other "information providers" have been advised of the possibility of such damages.
AllergyBuyersClub.com (ABC) and Pain-Relief.com (PR) web sites are online information and communications services provided by ABG or their sponsors subject to your compliance with the terms and conditions set forth below, including all exhibits hereto and the other information which is available in the registration process and on the online service and incorporated by reference in this Agreement. This Agreement consists of the terms and conditions set forth below, including all exhibits hereto and the information.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE ONLINE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SERVICE. ALLERGY BUYERS GROUP MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON EITHER POSTING, OF THE MODIFIED AGREEMENT OR NOTIFYING YOU. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.
1. Software License. By this Agreement, ABG grants to you, subject to the terms of this Agreement, a non-transferable and non-exclusive license to use any software and documentation of the ABC and PR web sites, together with all updates, enhancements, modifications, and fixes thereto, which are owned by ABG and/or their Licensors.
2. Equipment. You must provide, at your own cost, all telephone and other equipment and services (including where necessary, telephone service and Internet access service) necessary to access the Service.
3. Operating Policies. You agree to comply with the Operating Policies set forth in Exhibit A which are the rules that govern user activity in connection with the Service as they may be amended by ABG from time to time. ABG may remove any communications and materials that are posted or associated with the ABC and PR web sites and/or believes in its sole discretion to violate the Operating Policies, however ABG does not guarantee that it will remove any or all of such material. Violations of the Operating Policies or other provisions of this Agreement may also result in termination or suspension of the Service.
4. Copyright, Licenses, and Idea Submissions. The entire contents of the Service are copyrighted as a collective work under the United States and other copyright laws. ABG holds the copyright in the collective work. The collective work includes work which are the property of ABG licensors which are also protected by copyright and other intellectual property laws. You may display and download portions of the material from the different areas of the Service solely for your own non-commercial use. Any redistribution, retransmission, or publication of any material is strictly prohibited without the express written consent of the copyright owner. You agree not to change or delete any proprietary notices from materials downloaded from the Service.
5. You agree to grant to ABG and its web sites non-exclusive, worldwide, royalty-free, perpetual license, with the rights to sublicense, to reproduce, distribute, transmit, create derivative works of, publicity display and publicity perform any materials and other information (including, with out limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Service (such as FAQ) by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against ABG and its web sites for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us.
6. Review. ABG DOES NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO ITS WEB SITES; AND IS NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. HOWEVER, ABG RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE TO ABG AT ITS SOLE DISCREATION. ANY MESSAGES, ADVICE, OPINIONS, OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.
7. Indemnification. You agree to indemnify, defend and hold harmless ABG AND ITS WEB SITES, its officers, directors, employees, agents, licensors, suppliers, and "service providers" from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the online service using your Service account.
8. Third Party Rights. The provisions of paragraphs 5 (use of online service) and 6 (Indemnification) are for the benefit of ABG and ITS officers, directors, employees, agents, licensors, suppliers, and "service providers". Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
9. Term; Termination. This Agreement shall commence upon accessing any of ABG web sites including ABC and PR and/or completing the registration process. This Agreement may be terminated by ABG without notice at any time for any reason and may be terminated by you upon notice to ABG at any time for any reason. The provisions of paragraphs 4 (Copyright, License, and Idea Submission), 5 (Use of Online Service), 6 (Review), 7 (Indemnification) and 9 (Termination), 10 (Miscellaneous) and 11 (Service Marks) shall survive any termination of this Agreement.
10. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. You agree that any legal action or proceeding between Allergy Buyers Group or its web sites and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Massachusetts. Any cause of action or claim you may have with respect to the online service must be commenced within one (1) year after the claim or cause of action arises. ABG's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. ABG or its web sites may assign its rights and duties under this Agreement to any party at any time without notice to you.
11. Service Marks. Allergy Buyers Club is a service mark of AllergybuyersClub.com. Pain Relief is a service mark of Pain-Relief.com. Other trademarks and service marks appearing on the Service may be owned by other parties including third parties not affiliated with Allergy Buyers Group and its web sites.