| Q. |
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You have a
few options. You can call, fax, email, or write with your questions.
| Call
us toll-free at: 1-888-236-7231. |
| Customer
Service: |
Monday
- Friday, from 9am to 6pm EST or |
| Sales: |
7
Days a Week from 8am to 11pm EST |
| After
hours you can leave us a message and we will return your call.
You can fax us at: 781-890-3560. |
You can Contact
us by completing this online
form.
Our mailing address is:
AllergyBuyersClub.com / SleepBuyersClub.com
486 Totten Pond Road, Waltham, MA 02451
 Use
these Product Comparison Guides
to help you find the right product! |
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We only sell
NEW items in our online stores with full manufacturer's warranties
as stated on our product pages.
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| Q. |
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We guarantee
that every online transaction you make will be 100% safe. This means
you pay nothing if unauthorized charges are made to your card as
a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00
of fraudulent charges. If your bank does hold you liable for any
of this $50.00, We will cover the entire liability for you, up to
the full $50.00. We will only cover this liability if the unauthorized
use of your credit card resulted through no fault of your own from
purchases made while using the secure server. In the event of unauthorized
use of your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures. You can read
our privacy
policy to be assured that we will not give away, trade or sell
any of your contact or secured order information.
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| Q. |
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You can place
a secure order online yourself, use our fax
form or call in an order (Mon-Fri 9-5 Eastern time). We accept
Visa, Mastercard, Discover and American Express credit cards. We
do accept checks from recognized non-profit organizations - call
us 1-888-236-7231 for details
about this.
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Please
see our Return Policy page.
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| Q. |
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We provide free
shipping (except for furniture or appliances that are noted) for
all order totals over $150 shipped within the contiguous U.S. For
shipping locations outside the 48 continental United States, we
will have to quote additional shipping charges for you when we receive
the order or ahead of time if you call our customer service center
at 1-888-236-7231 or email us with your shipping questions. Shipping
costs for continental U.S. order totals under $150 are as follows:
If we are aware
of a potential delay in shipping for an item due to seasonal demand,
we will indicate the known shipping delay time on the product page
or indicate "Call for Availability" above the product price. Most
of our items will ship within one or two business days.
*Please note:
• Free shipping is for Ground Shipping. Please contact us for a quote for more expedited shipping methods.
• Excludes furniture, Air conditioners, Americare whole house air purifiers and Ebac dehumidifiers as noted on their respective ordering pages. We will
have to quote shipping costs for furniture. The cost depends upon
the weight of the item and where it is being shipped to.
• For locations outside the 48 contiguous United States, please contact us at 1-888-236-7231 (select option 2) or complete our online form for a shipping quote.
• Canadian Residents: You may have additional import/country taxes applied to your orders. We advise that you contact your local authorities for information.
• When ordering a mattresses and/or boxspring weighing over 250 lbs. to be delivered above the 3rd floor of a building without an elevator, we will have to charge a fee of $50 per each additional flight of stairs above the 3rd floor. |
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| Q. |
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All products
sold to Massachusetts residents will include 5% sales tax.
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As we receive
shipping information about your item(s) we will pass it on to you.
This will include any know delays in the shipment of the item due
to a backorder. If the status is "shipped" and a UPS tracking number
was sent to you there will be a link you can click on to see where
the package is in transit or you can go to UPS
Tracking to see where the package is in transit. Please enter your UPS Tracking number in the box provided and
select the Track button on the screen. If you place an order over
the phone or via fax we will notify you when item has shipped or
is due to ship if it is not in stock.
For Order Status
please complete
our online form.
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| Q. |
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| A. |
As long as your
order has not yet been shipped, the order will be cancelled per
your request with no additional charge to you. If you were charged
for the product your credit card will be credited. You will receive
an email confirmation upon our cancellation of the order. If the
item has been shipped you will have to refer to our return policy
listed above.
To Cancel or Change an Order please complete
our online form.
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| Q. |
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| A. |
No,
you do not have to join the club in order to order products from us.
Just place your order online, via fax or over the phone.
If you do join
our email club, you will receive periodic allergy and asthma research information
and new product updates through our newsletter called Allergy Consumer
Review. You will be notified of any free offers from our manufacturers,
receive unadvertised "member only" product specials and discounts.
You will have password protected access to "member only" bulletin
board where you can talk to other allergy and asthma sufferers and
doctors in the field. You will be offered a chance to participate
in our consumer panels and test products before you buy. We will not
give out any of your membership information to any other source. |
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We make every effort to get your order to you as soon as
possible. In-stock items are generally shipped within 24 to 48 hours.
If there is a problem with your order or we discover the item is backordered,
you will receive an email stating more details. For Order
Status please complete
our online form. |
