|
Q. Whom do I contact if I need assistance?
A. You have a few options. You can call, fax, email, or write with your questions. Call us toll-free at: 1-888-236-7231. Customer Service: Monday - Friday, from 9am to 6pm EST or Sales: 7 Days a Week from 8am to 11pm EST After hours you can leave us a message and we will return your call. You can fax us at: 781-890-3560.
You can Email AllergyBuyersClub.com:
Sales Help & Product Information: sales@allergybuyersclub.com
Shipping Quotes & Delivery Issues: shipping@allergybuyersclub.com
Order Status & Tracking Information: orderstatus@allergybuyersclub.com
Cancel or Change an Order: cancels@allergybuyersclub.com
Returns or Exchanges: Please go to http://www.allergybuyersclub.com/returns
Existing customers who want technical support: technicalsupport@allergybuyersclub.com
Other order-related inquiries: customerservice@allergybuyersclub.com
Our mailing address is:
AllergyBuyersClub.com 45 Braintree Hill Park Suite# 300, Braintree, MA 02184
If you need product selection assistance, our store product pages include honest product reviews (see list below) for the products we have tested. We also a menu item called FAQ or Frequently Asked Questions that can help you understand a topic like vapor steam cleaning or sinusitis. On our home page is a search box in the center of the page that allows you to type in a keyword or phrase that will point you to which product pages on our site contain your keywords. You can also look at our Best Sellers menu or our What's new? pages.
Q. What type of products does ABC sell and what is the warranty on these items?
A. We only sell NEW items in our online store with full manufacturer's warranties as stated on our product pages.
Q. How safe is my order information when I place an order online?
A. We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You can read our privacy policy to be assured that we will not give away, trade or sell any of your contact or secured order information.
Q. What are my options for placing an order with ABC?
A. You can place a secure order online yourself, use our fax form or call in an order (Mon-Fri 9-5 Eastern time). We accept Visa, Mastercard, Discover and American Express credit cards. We do accept checks from recognized non-profit organizations - call us 1-888-236-7231 for details about this.
Q. What is ABC's return policy?
A. Please see our Return Policy page.
Q. What are ABC's shipping charges/methods?
A. We provide free shipping (except for furniture or appliances that are noted) for all order totals over $150 shipped within the continental U.S. For shipping locations outside the 48 continental United States, we will have to quote additional shipping charges for you when we receive the order or ahead of time if you call our customer service center at 1-888-236-7231 or email us with your shipping questions. Shipping costs for continental U.S. order totals under $150 are as follows:
| Order Total |
$0 - $29.99 |
$30 - $59.99 |
$60 - $89.99 |
$90 - $119.99 |
$120 - $149.99 |
| Shipping Cost |
$7.00 |
$10.00 |
$13.00 |
$16.00 |
$20.00 |
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Call for Availability" above the product price. Most of our items will ship within one or two business days.
Note: If you need mattresses and/or boxsprings weighing over 250 lbs. to delivered above the 3rd floor of a building without an elevator we will have to charge a fee of $50 per each additional flight of stairs above the 3rd floor.
Note: We will have to quote shipping costs for furniture. The cost depends upon the weight of the item and where it is being shipped to.
Q. Will I have to pay sales tax on my order?
A. All products sold to Massachusetts residents will include 5% sales tax.
Q. How will I know when my item(s) have been shipped?
A. As we receive shipping information about your item(s) we will pass it on to you. This will include any know delays in the shipment of the item due to a backorder. If the status is "shipped" and a UPS tracking number was sent to you there will be a link you can click on to see where the package is in transit or you can go to UPS Tracking to see where the package is in transit. Please enter your UPS Tracking number in the box provided and select the Track button on the screen. If you place an order over the phone or via fax we will notify you when item has shipped or is due to ship if it is not in stock. For Order Status please email orderstatus@allergybuyersclub.com
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. If the item has been shipped you will have to refer to our return policy listed above. To Cancel or Change an Order please email cancels@allergybuyersclub.com
Q. Do I have to be a member of the Allergy Buyers Club to order products?
A. No, you do not have to join the club in order to order products from us. Just place your order online, via fax or over the phone.
If you do join the club you will receive periodic allergy and asthma research information and new product updates through our newsletter called Allergy Consumer Review. You will be notified of any free offers from our manufacturers, receive unadvertised "member only" product specials and discounts. You will have password protected access to "member only" bulletin board where you can talk to other allergy and asthma sufferers and doctors in the field. You will be offered a chance to participate in our consumer panels and test products before you buy. We will not give out any of your membership information to any other source.
Q. How will I know if an item I ordered is out of stock or on backorder?
A. Allergy Buyers Club makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order or we discover the item is backordered, you will receive an email stating more details. For Order Status please email orderstatus@allergybuyersclub.com
|
